Developing your Internal Consulting and Advisory Skills
Course Ref: ICO1

Should I attend this course?
As an internal consultant, your role will be to supply expert advice to other areas of the business. This places you in a supplier/client relationship which may feel almost like being an external contractor, and sometimes you may even be competing against outsourced suppliers.

As a result, the successful internal consultant needs to be much more than simply an expert in the subject area concerned. This course will help you to master the range of skills and techniques which you will need in order to promote your services, to build effective relationships with your customers, and to ensure that you meet their needs and expectations.

The course is highly interactive and practical. It includes plenty of opportunities to practise your skills in simulations of real consultancy situations, and to receive feedback.

What will I learn?
After attending this course, you will be able to:

• Explain the concept of internal consultancy and the roles and responsibilities of consultants
• Identify the skills and behaviours of an effective consultant
• Describe the structure of a consultancy programme
• Use tools and techniques to advise your internal customers effectively

What does the course cover?

• What is internal consultancy?
• Why do businesses choose to use internal consultants?
• What are the roles and responsibilities of consultants?
• What are the qualities and characteristics of a good consultant?
• How can I sell the benefits of internal consultancy to my potential customers?
• How should I prepare to deliver a consultancy programme?
• How should a consultancy programme be structured?
• What techniques can I use to gather the data effectively?
• How can I use questioning techniques effectively?
• How can I develop my listening skills?
• What techniques should I use to analyse the data?
• How can I develop my creativity and generate innovative solutions?
• What methods should I use to present my findings effectively?
• How can I communicate influentially with my customer?
• How can I build rapport and trust with my customer?
• What are the barriers to effective consultancy and how can I overcome them?

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