The Top Management Assistant
Course Ref: MA01

Should I attend this course?
The successful contemporary secretary or personal assistant will need to display a range of personal skills and competences beyond the ability to type accurately, use computer technology, and so forth. You will also need, for example, to plan, prioritise and organise your workload; communicate effectively with both internal and external contacts, and solve problems efficiently.

In this course, we focus on a selection of key competences which are central to a management assistant's role. You will have the opportunity to enhance your skills, and to discover a range of techniques which you can start using immediately in the workplace.

This is a highly interactive and practical course, and you will join together with other management assistants to share ideas and participate in discussions and exercises.

What will I learn?
After attending this course, you will be able to:

• Explain the roles and responsibilities of a management assistant
• Describe the key skills and behaviours of a top management assistant
• Identify ways to improve your skills and competences for your role
• Apply tools and techniques which will help you to do your job more effectively

What does the course cover?

• What are the roles and responsibilities of a management assistant?
• What are the key skills and behaviours of a top management assistant?
• How can I use time management techniques?
• What are the best methods for prioritising my work?
• How can I plan and organise myself more effectively?
• What techniques can I use to build rapport with my manager, my colleagues and my customers?
• How can I behave more assertively?
• How can I be both flexible and assertive when people ask me to change my priorities?
• How can I improve my personal communication and influencing style?
• What methods can I use to solve problems creatively?
• What techniques can I use to make effective decisions?
• How can I gain an insight into the factors which affect my personal motivation?
• How can I maintain and improve my personal morale?
• What techniques can I use to handle the process of change effectively?
• How can I manage stress?

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