Managing People
Course Ref: PM01

Should I attend this course?
Do you sometimes wonder if your people are performing to the best of their abilities? Perhaps you have already identified some performance issues, but felt uncertain of the best way to tackle them? If so, this course will introduce you to tried and tested methods, tools and techniques which will help you to motivate your people and manage their performance effectively.

You may be new to people management, and if so this course provides the perfect introduction, and will help you to develop the skills you need for success.

This is a highly interactive course, and you will work with colleagues, participating in exercises and discussions and sharing experiences and ideas.

What will I learn?
After attending this course, you will be able to:

• Explain the factors which contribute to people's morale and motivation
• Formulate an action plan to improve morale and team spirit
• Use techniques to create an environment of trust and empowerment in your team
• Identify and manage the training and development needs of your people
• Review performance and give appropriate feedback
• Identify and resolve performance and attendance issues
• Use tools and techniques to handle conflict and manage difficult situations

What does the course cover?

• What motivates the individuals in my team?
• How can I improve team morale?
• How can I gain the trust of my team members?
• What will encourage my people to feel empowered?
• How can I evaluate the skills and training needs of my people?
• How can I create effective development plans for my team members?
• How can I coach my people to improve their skills?
• How should I review performance and give feedback?
• What can I do to resolve issues of poor performance?
• How should I resolve issues of poor attendance?
• What is the best way to resolve conflicts in my team?
• How should I manage my people through times of change?
• How can I manage stress for my people?

COURSE BOOKINGS